Estes Express, a freight carrier, has successfully restored its operations following a significant cyberattack, according to an announcement made by the company’s president, Webb Estes. The cyberattack’s precise start date remains unclear, but it became widely known within the industry at the beginning of October.
Webb Estes previously reported that most of the essential operations had been fixed, though specific details on what systems remained down were not provided. Notably, Estes has now restored its application programming interface (API) connections with customers and other parties, allowing for data transmission between software products. Additionally, the “image document retrieval API” has been restored, facilitating the resumption of invoicing with the APIs. The company’s website and phone service are also back online.
While the extent of the impact on Estes’ business remains uncertain, Webb Estes expressed gratitude to the customers who continued to choose Estes for their shipping needs during the challenging period. He acknowledged the trust and patience of their loyal customers and emphasized the company’s commitment to a strengthened and more secure technology environment.
As Estes is a private company, detailed financial information regarding the impact of the cyberattack is not publicly available, making it difficult to assess the extent of the damage. Comparisons to a previous cyberattack on a public LTL carrier, Forward Air, highlight the unique nature of each situation. Nevertheless, Estes’ successful recovery and restoration of services signify a significant step forward in mitigating the effects of the cyberattack.