PRIMO-Powered Support for Freight Forwarders

PRIMO’s Tech, Expertise & Processes Create Value for Freight Forwarders

Freight forwarders’ whole businesses depend on the strength of their networks. PRIMO helps freight forwarders simplify capacity procurement and create a streamlined approach to inland transportation. PRIMO’s extensive experience working with forwarders tracks back 15+ years and is built on the ongoing demand for transparency, accountability, and optimization across all processes.

“With PRIMO, I am able to manage my shipments seamlessly. Especially with their unconditional & kin follow ups & updates,
I am able to have better visibility than any other carrier, and I am able to keep my customers up to dated.
Again, I appreciate for your great service and wish we can do more business with the service you are providing.”

Peter Han | Senior Import Manager – Ocean Blue Express, Inc

How PRIMO Prioritizes Service to Freight Forwarders

PRIMO understands that freight forwarders need a dedicated and fully compliant partner to satisfy their clients. Freight forwarders need in experts in aligning resources, and PRIMO supports those needs through our:

Robust SOPs to support a variety of freight forwarders’ verticals.


End-to-end optimization to create savings.

Coverage in Mexico, the US, and Canada.

Fully Compliant Drivers for TSA, Bonded, TWIC Card Cargo.

Seamless processes without freight reclassification.

How PRIMO Tech, Expertise & Processes Empower Forwarders.

PRIMO works directly with freight forwarders and becomes an embedded extension of your team, applying six areas of strength to support operational excellence and compliance in transportation.

  • World-class Managed Trans System.
  • Advanced analytics capabilities.
  • Automated processes to support scalability.
  • Vetting and negotiating with partner carriers in our “family” network
  • Personalized freight forwarder service with a dedicated team.
  • Ready-to-integrate systems to boost collaboration.

Equipment Types That PRIMO Uses to Support Forwarders



HEavy haul

STraight Truck







White-Glove Services

parcel Pooling